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Amazon Rating: 4.5 out of 5 stars
Amazon Reviews: 118 ratings
Moments of Truth
By: Jan Carlzon
Details:
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Amazon Rating: 4.5 out of 5 stars
Amazon Reviews: 118 ratings
By: Jan Carlzon
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.